Terms & Conditions
www.trogonindia.com is exclusive online shopping portal for Trogon Textiles Private Limited
ACCEPTANCE OF TERMS
A.1. Please read the following terms of service very carefully as these terms of service, as amended from time to time (the “Terms of Service”), are a legal agreement between ourselves, i.e., Trogon Textiles, and you, i.e., the user of www.Trogonindia.com (the Site).
A.2. You must read and agree to be bound by the Terms of Service, before using the Site or subscribing to any products or service made available through or on the Site, including the sale, supply, payment, delivery, return or rejection of the products or services made available on, through or in connection with this Site (collectively the Services).
A.3. By subscribing to or using the Site or the Services, you have read, understood and are bound by the Terms of Service, together with all related policies and guidelines of this Site as indicated in these terms and conditions that are incorporated by reference. If you do not agree to be bound by the Terms of Service, do not use or subscribe to the Site or the Products / Services.
A.4. We at our sole discretion reserve the right to change, amend or modify the Terms of Service at any time, without notifying you or assigning any reasons. You are responsible for regularly reviewing the Terms of Service.
A.5. If you do not agree to any changes or updates to the Terms of Service, your remedy is to not use the Site and to cancel any accounts or Services you have signed up for. Your continued use of the Site or the Services after a change or update has been made to the Terms of Service will constitute your acceptance of such change or update.
A.6. If you violate any Terms of Service, we may issue a warning about the violation, or we may choose, at our sole discretion, to immediately terminate or suspend any and all accounts that you have established, without assigning any reasons.
A.7. You acknowledge that we are not required to provide you notice before terminating or suspending our Services, but may choose to do so. We reserve the right to deny, in our sole discretion, any user access to the Site or Services without notice and for any reason (including, without limitation, for violation of these Terms of Service).
ACCOUNTS B.1. If any Service requires you to open an account (“User Account”), you must complete the registration process by providing us with current, complete and accurate information (including your email address and other contact details) as prompted by the applicable registration form.
B.2. You represent and warrant that all information provided by you in connection with your User Account, including any payment, contact or shipment details generally or in connection with an order, are true, complete and accurate. You agree and undertake to indemnify us against all damages, costs or losses incurred by us due to wrong, false, inaccurate or incomplete information provided by you.
B.3. All communication to you will be carried out through the contact details provided by you while opening an account. You are responsible to report any change in your User Account details by writing to us at support@Trogonindia.com. The site is not responsible for any changes in User Account details once an order is placed.
B.4. You are responsible for maintaining the confidentiality of your User Account password and other account details and are entirely responsible for any and all activities that occur under your User Account. In case you suspect or identify any abuse of your User Account or any transaction through your User Account that is not carried out by you, you should immediately notify us in writing at support@Trogonindia.com.
B.5. Where any Service utilises the account management of any other social networking site (e.g., Facebook, LinkedIn, MySpace), you are responsible for maintaining the confidentiality of your password and account on such social networking site, and are fully responsible for all activities that occur under such account.
PLACING AN ORDER
C.1. In order to enable you to view and place orders for any products made available on the Site, we will provide you with a visual representation of the product together with a summary description of the product. While every effort is made to provide accurate visual representations, cannot guarantee the exactness of such visual representation or description to the finish and appearance of the final product delivered to you. Alterations in certain aspects of your order such as appearance, size or colour may be caused due to difference in brands and size charts of different brands, number of pixels in an image and other circumstances that are not within our control.
C.2. You may place a binding order, either using your User Account or as a guest, for any product made available on the Site pursuant to and upon completion of all the procedures prescribed on the Site for ordering the products on the Site, including by way of providing necessary address and contact details requested at the time of placing orders for shipment of the products ordered. Non-completion of such procedure prescribed on the Site shall not constitute a binding order and we will have no corresponding obligation to deliver the products ordered.
C.3. You may not change the address for delivery of the products provided by you after you place the binding order. To rectify any errors in a binding order you must contact our customer service representative. Provided that, acceptance of any such change or rectification is at our sole discretion and our decision in this regard is final and binding. Provided further that, you will be responsible for and hereby agree to indemnify us against all loss, including charges for shipment of the product if applicable.
C.4. Unauthorised use of other Trogonindia.com store accounts (other than your own), providing false information, including false identification, contact or shipment details constitute fraud. You agree and undertake to indemnify us against all damages, costs or losses incurred by us due to such fraudulent activity, in addition to any other remedy that is available to us under law for the time being in force, against you for such fraudulent activity.
C.5. Title and risk of loss or damage for all products ordered by you in accordance with these terms and conditions shall pass to you upon your receipt of the product.
PRICES AND PAYMENTS
D.1. All prices are in Indian Rupees. Prices, available products or other Services may change from time to time at our sole discretion.
D.2. Pricing on a product or related Service is generally as shown on the Site. Terms of payment are within our sole discretion, and unless otherwise agreed to by us, we must receive full payment prior to our acceptance of an order. Payment for the products must be made by credit or debit card, or some other prearranged payment method specified on the Site. Orders are not binding upon us until accepted by us, and we reserve the right to decline the acceptance of any order. Prices shown are inclusive of applicable taxes. Shipping, handling, and packaging maybe be additionally payable and will be notified from time to time. Please review our shipping policy here.
D.3. Due to technical issues, typographical errors or information received from our suppliers and service providers, prices of the products shown on the Site may vary during the order process. If you come across any errors in pricing or billing, we request you to contact us within 24 hours of receiving your order so that we may provide a remedy for the same.
D.4. While carrying out payment, through any of the payment channels provided on the Site, we are not responsible for losses or damage, if any, caused in connection with such transaction, including any losses caused by the payment gateway or due to drops in connection or duplication of orders due to double-ordering.
SHIPPING, INSPECTION AND RETURNS
E.1. We will arrange shipping of the products ordered to your address in the manner specified in an accepted order. Title to the products passes to you upon delivery to the carrier, and risk of loss passes to you upon delivery to your address.
E.2. The costs of shipping and handling will be shown on your purchase receipt. We will inform you of estimated shipment dates, but will not be responsible for delays in delivery due to events beyond our control, including shortage of materials, labour strikes, transportation failure, defaults attributable to the shipping or Courier Company.
E.3. Returns will be dealt with only as per the returns policy posted on the Site at the time of acceptance of the binding order.
F.1. Content shall mean the Software, communications, images, sounds, and all the material and information you see on the Site or in connection with the Services, whether provided by us or by users of the Services.
F.2. Strong or vulgar language, crude or explicit sexual references, discussions of illegal drugs, and hate speech are always inappropriate Content for the Site.
F.3. Our representatives may monitor your communications on the Site. But we cannot monitor all of the Content on the Site, and we do not attempt to do so. If you encounter something you find objectionable and in violation of these Terms of Services, you can report it to support@Trogonindia.com.
F.4. We do not endorse, approve, or pre-screen any Content that you or any other third parties communicate. You bear the entire risk of the completeness, accuracy or usefulness of Content found on the Site.
F.5. We do not assume any responsibility or liability for Content that is generated by third party sites or members, users or other guests on our Site.
F.6. We have the right, but not the obligation, in our sole discretion to edit, refuse to post, or remove any Content posted on the Site or in connection with any Service. Without limiting the foregoing, our affiliates and we have the right to remove any Content that is in violation of the provisions of these Terms of Service or is otherwise objectionable.
F.7. You agree and are solely responsible for ensuring that you upload or otherwise transmit on or through the Service or the Site, Content that is not subject to any third-party rights including any intellectual property rights of third party.
F.8. The provisions of this clause 8 shall be subject to the provisions of clause 9 of these Terms of Service
OFFERS, CREDITS & VOUCHERS
G.1. We may from time to time introduce vouchers, offers and such other promotional schemes on the Site. The terms and conditions governing these schemes shall be specified while introducing these schemes. Provided that, in the event of any conflict between the Terms of Service and the terms and conditions of such schemes, the terms and conditions of the schemes shall prevail.
G.2. Vouchers, prizes or credits cannot be redeemed for cash.
H.1. The Terms of Service are governed and shall be construed in accordance with the laws of India, without regard to their conflict of law provisions. By acceptance of these Terms of Service, you submit to the exclusive jurisdiction of the courts in Chennai & Coimbatore India.
H.2. We may assign our rights or delegate or sub-contract our responsibilities under the Terms of Service, in whole or in part, at any time and at our sole discretion. Our rights and obligations under these Terms of Service, including any waivers and limitations thereof, shall inure to the benefit of and shall be binding upon such assignees or sub-contractors.
H.3. Our performance of this agreement is subject to existing laws and legal process, and nothing contained in the Terms of Service is in derogation of our right to comply with any governmental, court, and law enforcement requests or requirements relating to your use of the Services or information provided to or gathered by with respect to such use.
H.4. You agree to indemnify and hold the Parties, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third-party or suffered by us due to or arising out of your use of the Services or the Site.
H.5. If any part of the Terms of Service is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Service shall continue in effect.
H.6. The Terms of Service, including the documents expressly incorporated by reference, constitute the entire agreement between you and us with respect to the Services and the Site and such agreements supersede all prior or contemporaneous communications, whether electronic, oral or written, between you and us with respect to the Services or the Site. You represent that you have not relied on any such communications in choosing to accept the Terms of Service.
H.7. A printed version of the Terms of Service and of any notices given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
14.8. Our failure to enforce at any time any of the provisions of the Terms of Service shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the right of any party to enforce each and every such provision thereafter.
H.9. Our express waiver of any provision, condition or requirement of the Terms of Services shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
H.10. Notwithstanding anything else in the Terms of Service, no default, delay or failure to perform on our part shall be considered a breach of this agreement if such default, delay or failure to perform is shown to be due to causes beyond our reasonable control.
H.11. All notices given by you or required under the Terms of Service shall be in writing and addressed to: support@Trogonindia.com
H.12. We may give notice to you by means of a general notice on the Service, electronic mail to your e-mail address on record with us, or by written communication sent by post or overnight courier to your address on record with us.
H.13. The Terms of Service and all correspondence and all documentation relating to this agreement shall be in the English.