In case you are unsatisfied with the product received, we request you to contact our Customer Care team at 9605001385 or you can write to us at firstname.lastname@example.org and we shall revert back to you at the earliest.
To maintain strict hygiene & Quality of our products, we do not accept returns on Innerwears, Vests, Underwears, Briefs or any other product falling under innerwear category. However, we do accept returns on outer wears subject to following criteria:
The products should be purchased only from www.trogonindia.com and not from any other retailer be it online or offline.
- Return request should be raised within 7 days from the date of delivery.
- Products should be unused (other than fit trial) and unwashed.
- There should be no stains, marks, stitches or holes in the products caused by the consumer.
- All the tags and original packaging should remain intact and should be sent along with the products.
- Original Invoice shall be returned with the products
- Products should reach us in sellable condition.
Damage Of External Packaging
On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, we recommend not accepting the package and putting your remarks on the courier delivery sheet and raise a complaint with us immediately. We shall handle such issues strictly and directly with the respective courier company.
In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will cancel the order.
In case of Pre-paid (Credit Card, Net Banking, Debit Card) order, we will refund the money in your banking account.
If case of Cash-on-Delivery (COD) order, we will cancel the order without any refund.
Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered
1) Return via trogonindia.com:
In the unlikely event that any product you have ordered from us is not received in good condition, or is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, unwashed and in the same condition as you received it, with its original packaging along with original tags and invoice for refund, within 7 days from the date of delivery.
DO NOT return any product, before receiving confirmation from our team for the same. In case any product is returned without such confirmation, we do not guarantee any credit or refund.
In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.
2) Return through Self-Shipment:
We provide Reverse pickup option depending on the area / pin code and the charges for collecting the same will be borne by us. In case where reverse pickup is not possible, customer is requested to return the product(s) in original packaging, tags, unused to Trogon India by courier. You need to send the return at below mentioned address:
Trogon India Pvt Ltd
1/1 Sengunthapuram Mullai Nagar,
4th Street Mangalam road,
Karuvampalayam, Tiruppur, Tamil Nadu 641604.
3) Refunds for Cash-On-Delivery (“COD”) Orders:
In case the customer has returned one or more products purchased using COD payment method, the customer has to provide below Bank Account details for refund:
1) Bank Account number
2) Account holders name
3) Bank branch
4) Bank name
5) IFSC Code
6) Order ID
7) Product Name against which refund has to be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.